Return policyYou can return any item purchased on Keipsule.com within 15 days from the date of delivery following the instructions below:
- Contact us using the contact form indicating your order number
- Ensure that items are in their original state and that all labels are still attached. Without this, we will not be able to accept any returned goods or make a refund to you.
- Pack your item and stick the pre-printed and pre-paid UPS label on the box (or on any rigid and solid carboard box) over the previous delivery label. Our return service guarantees a refund in the case of any theft during delivery to our warehouse.
Drop your parcel off in the UPS Access Point of your choice, visit the www.ups.com website or contact UPS (Switzerland: 0800 558 833) in order to schedule the pick-up of your parcel from your location of choice.
We usually deal with returns within 3 working days from receipt. During busy periods, however, this may take up to 7 working days. We will send you e-mail confirmation once your refund has been accepted.
Refunds will be made on items returned in accordance with the instructions above. In the case of any anomaly, the parcel will be returned to you.
Owing to commercial restrictions, any returns must be made within the country where the order was placed.
Please consult the legal notices for more information regarding the exercise of the right to cancel.